Frequently Asked Questions
Q. What is the Preferred Owner "Points Plus" program? What is this program about?"
A. The Preferred Owner "Points Plus" program is a free program offering a variety of ways you can save money when you shop with the Preferred Owner "Points Plus" program - you receive online coupon savings or Preferred Owner Service points to use at your dealership when you shop through the program web site.
Q. How does it work?
A. In order to save money through the program simply shop online with the links provided. Don't forget you can earn Preferred Owner Service points, too! Every time you shop at a Preferred Owner Points Plus retailer through the program web site, you earn Preferred Owner Service points, which will be added to your Preferred Owner Service Point balance. Points earned may be redeemed the same way as your Preferred Owner Service Points. Points will not be awarded for taxes or shipping. Please refer to your dealership's Preferred Owner terms and conditions for details.
Q. Who is eligible for the Preferred Owner "Points Plus" program?
A. This program is open and offered only to Preferred Owner members who are legal residents of the 50 United States and the District of Columbia.
Q. Can I cancel my membership at any time?
A. Please remember that the Preferred Owner "Points Plus" program is free to participate in, so why not earn points toward future service visits! There is no action required if you wish to discontinue earning Preferred Owner Points. If you wish to cancel your membership in the Preferred Owner Program, please contact your dealership.
Q. What is the cost to participate?
A. Not a thing! There is no membership fee for the Preferred Owner "Points Plus" program.
Q. How long does it take to see the Preferred Owner "Points Plus" rewards that I've earned?
A. If you do not see your point rewards posted within approximately 15 days after your order is shipped, please contact us. Note: Your Points Plus points for Travel purchases will post approximately 15 days after your travel date.
Q. How do I receive my Preferred Owner "Points Plus" rewards?
A. Preferred Owner "Points Plus" rewards are automatically added to your Preferred Owner Service Points balance. To view your accumulated points rewards go to our program's website, login, and click on "Transaction History."
Q. Where can I see the Preferred Owner "Points Plus" points I have already redeemed?
A. To view your total point rewards already earned, visit our program web site, click on "Transaction History" and scroll down to the "Service History" section. You will be able to view the total point rewards earned as well as a summary of each reward point processed.
Q. What happens if I return my purchase, do I keep the reward points?
A. Any returns or credits related to your purchases at a Participating Retailer will be deducted from your spending at such Participating Retailer for points accumulation purposes, or will result in a deduction of Preferred Owner "Points Plus" rewards already accumulated.
Q. Do my Points Plus points expire?
A. Yes, Your Points Plus points expire 2 (two) years from the transaction date.